Warranty & Returns

COOFLY warrants to the original consumer purchaser during the applicable warranty period identified in the 'Warranty Period' section below, subject to the exclusions set forth below.

The warranty is limited to the original consumer purchaser and is not transferable to any other.

COOFLY warranty does not apply to:

·Misused, abused, modified, damaged by accident, or used for anything other than normal consumer use.

·Attempted repair by anyone other than an authorized facility

·Any product purchased through an online auction house.

·Does not apply to the battery cell unless the battery cell is fully charged by you within 30 days after you purchase the product and at least once every 6 months thereafter.

Product	Item	Warranty Period (Months)
Power Station	S300S	12
	S1000P-S/A1000S	36
	S1200	12
Solar Panel	All	6
Accessories	All	6

Replace any product that fails to operate during the applicable warranty period due to defect in workmanship or material. A replacement product assumes the remaining warranty of the original product.

To obtain warranty service, contact our customer service team at service@cooflypower.com.

COOFLY offers a 30-day money back guarantee for goods purchased directly from cooflypower.com. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us by email service@cooflypower.com during our normal business hours.

Process for Returning Product

1. Obtain a Return Shipping Label.
All returns must have an shipping label from service team. Contact service@cooflypower.com for assistance.

2. Receive the return products and transfer money to your account.
After receiving the return products and then transfer money to your orginal account.